Return & Exchange Policy

Return & Exchange Policy

At Mashal Collection, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Exchange Policy

  • Products can be exchanged within 7 days of receiving your order.

  • Items must be unused, unwashed, undamaged, and returned with all original tags and packaging.

  • Exchange requests are accepted only for size issues, damaged items, or incorrect products.

Return Policy

  • Returns are accepted only if you receive a wrong, defective, or damaged item.

  • To request a return, contact us within 48 hours of delivery with clear photos or videos of the product.

  • After verification, we will arrange a replacement or refund (if applicable).

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, washed, or altered.

  • Items without original tags or packaging.

  • Products damaged due to customer misuse.

  • Sale, clearance, or discounted items (unless received damaged or incorrect).

Refunds

  • Approved refunds will be processed using the original payment method where applicable.

  • Refund processing may take 5–10 business days after approval.

Shipping Charges

  • Shipping charges are non-refundable unless the mistake was made by Mashal Collection.

  • Customers are responsible for exchange shipping charges unless an incorrect or damaged item was delivered.

Need Help?

For any return or exchange request, please contact our customer support through our website, WhatsApp, or social media pages. Our team will be happy to assist you.